Customer Success, Documentation Writer

Posted: 33 days ago

About the Role

Members of our Customer Success team spend about half their time responding to customer-initiated interactions such as phone calls and support requests. We take a high-touch approach to support, encouraging frequent interaction with customers and working with them to a full resolution of any issues.

The other half of your time is spent proactively developing content for Files.com. These will include things like training videos, written documentation content, sample code, blog posts, email announcements, andother things that help our customers stay current and improve their use of Files.com.

Minimum Qualifications:

  • Excellent written and verbal communication skills.

  • Top-notch customer demeanor, including patience, understanding, and empathy.

  • Experience with APIs, the command line, and working with APIs or hosted services in least 2 programming languages.

  • History of creating content, such as blog posts, videos, and documentation.

Preferred Qualifications:

  • Knowledge of hosting-related topics and technologies like TCP/IP, IP routing, DNS, FTP, HTTP, Email, Firewalls, SSL/TLS, Unix, or Linux.

  • Experience working on a remote team.

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