Wordpress Technical Support

Posted: 24 days ago

Our team is looking for a seriously support-loving person to add to the mix. We currently provide technical support for a growing suite of WordPress plugins through the forums we run and manage on our website, but have hit a spot where extra help building relationships with our customers will make a world of difference.

We’re looking for someone for around 15-20 hours a week to help us go the extra mile when customers reach out for help with the both the tech-y and less tech-y side of things, like bug reports, feature requests, product reviews, account access and questions about product features.

However, we won’t lie. This will be a fast-paced position where a successful person will be genuinely happy to help customers with a myriad of questions. There are more than 800,000 active installs of The Events Calendar running on websites around the world and many of them have questions that require timely assistance.

The range of products and services we support is also growing. Having an eye and good memory for detail, coupled with the ability to stay up to date with any changes, is essential.

Support is at the center of everything we do here at Modern Tribe, we want you to help our community thrive.

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